Stonewall FOIA requests – next steps

The response to my call for action, asking people to submit FOIA requests to public bodies asking them about their dealings with Stonewall, has been amazing – huge thanks to everyone who has taken part so far. Responses are starting to come in, so it’s time to provide some guidance about what to do next.

If the authority has provided all the information you’ve asked for, all you need to do is update the status of your request to “I’ve received all of the information.” That’s it – the information is now there for all to see, and you’ve made a significant contribution to bringing Stonewall’s influence over our public authorities out into the daylight. Thank you.

If the public authority has refused to provide the information, or provided partial or unsatisfactory answers, the next step is simple. You write back to them as soon as possible (but at any rate within 2 months) asking for an internal review.

You can do this through the, by clicking on the “Actions” button at the bottom of the page showing your request, and then choosing “Request an internal review.” (Please do do it this way, rather than just emailing the body – so that the answer to the request for internal review is also displayed on

That brings up a standard letter that goes like this:

Dear [public authority]

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of [public authority]’s handling of my FOI request ‘Information about your dealings with Stonewall #DontSubmitToSTonewall.’


A full history of my FOI request and all correspondence is available on the Internet at this address:

Yours faithfully

[Your name]

So all you have to do is write something brief about why you are dissatisfied with the information provided in place of “[GIVE DETAILS ABOUT YOUR COMPLAINT HERE],” preview and check your message, and then send it. If the response to your request gives a reference number for future communications, paste that in – and if they give an email address for correspondence, add that in after “the person who conducts Freedom of Information reviews.”

It doesn’t actually matter very much what you write about why you are dissatisifed with the response. If they say they don’t have the information, and you don’t believe them, you could say that. If they say it would be too expensive to give it to you, and you don’t think that can be right, you can explain why. If they say the information is legally exempt from disclosure, and you think they are wrong, you could explain why you think that.

But really, the main thing is to get someone more senior to have another look at the decision – and to do the thing that you have to do to found a complaint to the Information Commissioner. If you write a persuasive argument and actually change their minds, so much the better – but it’s ok, too, just to write “I don’t accept that the information is exempt/too expensive to provide/ not held.”

I’ll do a worked example. Nottingham University has provided an unsatisfactory response to Ben Green’s request. So Ben could click on the “Actions” button, choose “Request an internal review,” and then complete the standard letter so that it looks like this:

Dear Nottingham University

Your reference 429001

Please pass this on to the person who conducts Freedom of Information reviews,

I am writing to request an internal review of your handling of my FOI request ‘Information about your dealings with Stonewall #DontSubmitToSTonewall.’

Your answer to my request (3) claims that because the only communications received from Stonewall are generic communications sent to a large distribution list, it would be unduly costly to check all the inboxes in the University that might have received such communications. I do not accept that this is a real difficulty. I do not require to see multiple copies of the same generic communication as it has landed in many different inboxes: it will be perfectly adequate to examine a single inbox that is on the relevant distribution list, and provide copies of all the generic emails that have been received in that inbox.

I do not think your approach to this question is consistent with your duty under section 16 of the Freedom of Information Act to provide advice and assistance to me as a person who has requested information from you, and I would ask you to have careful regard to that duty in dealing with this application for review. In particularly, if you consider that taken literally my request would put you to excessive cost, but you can see a different way of formulating my request that would make it possible for you to respond in substance, then you should suggest that reformulation and offer to respond accordingly.

A full history of my FOI request and all correspondence is available on the Internet at this address:

Yours faithfully

Ben Green

If you have questions about how you should draft your request for an internal review, please post them here as comments, with a link to your request. I will do my best to answer them, or at least to answer enough of them to provide some general guidance. If in doubt, just write a very simple letter saying you are dissatisfied with the response, and want to request an internal review.

3 thoughts on “Stonewall FOIA requests – next steps”

  1. Another public authority has said this: “Part 3 of your request is wide in potential scope and does not provide a sufficiently clear description that will allow me to identify and locate the exact information you are seeking – I will be unable to process part 3 of your request without further clarification.”

    Here’s a draft response to that (drafted on the assumption that you have used the standard #DontSubmitToStonewall wording and numbering):

    ‘Part 3 of my request asks for “Any other communication you have received from Stonewall in 2019 or 2020 unless privileged or otherwise exempt from disclosure…”

    That is a completely clear description of what I am seeking. I wish to see every written communication that you have received from Stonewall in the two years specified. If you have been deluged with communications from Stonewall in that period, it is possible that that is a large class of information, but the fact that it is large does not affect its clarity.

    It is possible that the quantity of information in scope would provide grounds for exemption under section 12 of the Act on the basis that the cost of compliance would exceed the appropriate limit. If so, I direct your attention to your section 16 duty to provide me with advice and assistance. The specific assistance I would like you to provide me with to help me to refine my request and make it possible for you to comply without incurring excessive costs is a list of the custodians (by job title; I do not need to know names) you believe to have been the recipients of such communications.

    That, of course, does not exhaust your duty to provide me with advice and assistance: you should also turn your minds to any other ways in which you can help me to refine my request so that it captures a representative picture of your dealings with Stonewall without exceeding the appropriate limit.’

  2. Advice please – I’ve had a response from Northumbria Police & Crime Commissioner:
    “No information held. The OPCC does not hold such information. Your request may best be directed to Northumbria Police as they collate statistical data and will be able to advise you if they hold this information or not.”

    Q: Does this mean they don’t have interaction with Stonewall, or that they don’t record it when they do?

    Also just FYI, although they suggested contacting Northumbria Police instead, but there was a para:
    “we must advise that Northumbria Police have also received an exact same request from a different applicant also submitted via the whatdotheyknow website. Whilst in the spirit of the Act we endeavour to respond to requests fairly, we also expect those making such requests to
    submit them in accordance with the legislation and not abuse these rights by using pseudonyms or working in concert with others. In light of this should you submit the same request to Northumbria Police they will aggregate both submissions due to cost/time constraints of the Act. It may also be that they seek ID from all parties in the future to verify the identity of those applicants.”

    Chilling much?

  3. Cardiff Metropolitan University has replied asking for clarification:

    “You have asked:
    Any other communication you have received from Stonewall in 2019 or 2020
    unless privileged or otherwise exempt from disclosure (but if you claim
    privilege or exemption in relation to any material, please say in broad
    terms what the material is and the basis on which you claim to be entitled
    to withhold it).

    The University would be grateful if you could be more specific with
    regards to ‘any other communication you have received from Stonewall in
    2019/20…’ The University receives many different communications from
    Stonewall including a newsletter, community emails, empowerment emails,
    and account information emails. Are you requesting information about
    Stonewall as an organisation or about Stonewall employees for example?

    Please could you kindly provide further clarification, so that the
    University can help provide you with the information you require – thank

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